You can reach customer service by e-mail, telephone, or
regular mail. Our representatives are available to answer your phone
calls between the hours of 8:00 AM and 5:00 PM Monday through Friday
Eastern Standard Time (except holidays).
Phone: (800) 888-3190
Carolina Pad Store
P.O. Box 7525
Charlotte, NC 28241
We are very sensitive to your concerns regarding the security of using your credit cards to purchase products over the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it very difficult for someone to steal your credit card information. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.
How to Shop
- When you find an item you want to buy, just click on the Add to Cart button. It will automatically be placed in your shopping cart.
- To remove an item from your shopping cart, simply click on the 'remove' check box for all items you want deleted from your cart.
- To change the quantity you wish to purchase, enter the number you want to purchase in the Quantity box and click on the 'update' button.
- When you have all of the products you want to purchase in your shopping cart, simply click on the Checkout button to update your order and continue through the checkout process, or click on Continue Shopping to browse for more items.
- When checking out, you will be asked to provide billing and shipping address information in order to complete the purchase.
- Important Note: The address information you provide for the Billing Address MUST exactly match the billing address on your credit card statement. Inaccurate address information may delay the shipment of your order.
How to Pay
The Carolina Pad Store accepts American Express, MasterCard, Visa, and Discover.
If you use your debit card to pay for your order, please keep
in mind that items are billed when order placed and funds must be
available in your account at that time.
The charge for your order will appear on your credit card bill as “Carolina Pad”
Carolina Pad Shipping and Order Fulfillment Policy
At this time, Carolina Pad’s online store is thrilled to
ship to any and all locations within the Continental United States (US). At
this time, we are unavailable to ship to Canada or any international
destinations. When you place an order we will estimate delivery dates based
upon the availability of your item(s), shipping method selected, and your
Flat Rate Shipping
We’re excited to offer flat-rate shipping for $10.00 for
qualifying orders of any dollar amount. For a flat-rate of $10.00 your order
will be shipped FedEx Ground.
We proudly offer free shipping on orders totaling $50+ after
applicable discounts and before shipping, handling and taxes are added.
and all orders placed by 2 p.m. EST will be processed
the same business day. Any and all orders placed after 2 p.m. EST will
the following business day. Orders will be shipped within 3-5 business
days of order processing and you will receive shipment confirmation and
tracking number via email when order(s) ship(s).
Business Days are Monday - Friday, excluding the following holidays:
New Year's Day
Day after Thanksgiving
Order Confirmation Number
Upon completing your order you will receive an order confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Processing an Order
Your order of in stock merchandise will generally arrive in 7
to 10 days, unless you have selected RUSH delivery. (Our details shipping and order fulfillment policy can be read here.) We will notify you
if any item cannot be shipped within 30 days and you will be given the
option to cancel your order. Orders received over the weekend and on
holidays will be processed the following business day.
If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to shop[at]carolinapad[dot]com
if your order has not yet been processed, we may be able to correct it.
However, if the product has already been shipped, we will be unable to
change any portion of your order.
Why Won't My Order Process When I Hit the Add to Cart Button?
Your browser's security settings may be set too high. To change them:
1) Open Internet Explorer
2) Click Internet Options on the Tools menu.
3) On the Privacy tab, move the settings slider to Low or Accept All Cookies.
4) Click OK.
Send us an email shop[at]carolinapad[dot]com or call us at (866) 759-4843 between the hours of 8:00 AM and Midnight
Monday through Friday and Saturday from 8:30am to 7:00pm, Eastern
Standard Time (except holidays).
The Carolina Pad Store will notify you of any upcoming promotional opportunities and new product releases that may interest you. If you don't want to receive these special mailings, please make sure to uncheck the box that reads: "Check this box if you want to receive special Carolina Pad promotional mailings", If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to shop[at]carolinapad[dot]com.
Returns and Exchanges
The Carolina Pad Web has a NO REFUND/NO EXCHANGE policy. Refunds or exchanges are allowed only
if you have received damaged, defective or incorrectly shipped
merchandise. Please return the product within 30 days of receipt
following the Return/Exchange Instructions
below. We will gladly replace the merchandise without additional
charge, or provide you with a full refund. Absolutely no COD returns
will be accepted.
Please provide us with the following information:
- Your mailing address
- Your phone number
- Order confirmation number
- What you are returning and why
- How you would like us to handle your return or exchange
Please mail the package to the address below. We highly
recommend that the items be returned to us using a mail service which
provides tracking or insurance.
Once your return has been received by us, we will credit your credit card accordingly.
Carolina Pad Web Store
ATTN: STORE MANAGER
9144 Arrowpoint Blvd, Suite 200
Charlotte, NC 28273